Payment Policy

1. Prices and currency

Plan prices are shown on our pricing page and at checkout, typically in Indian Rupees (INR) unless otherwise stated. Applicable taxes (such as GST) may be added as required by law and will appear on your invoice or payment receipt where applicable.

We may update list prices from time to time. Price changes do not affect a term you have already paid for, except as required by law or clearly stated in a promotion.

2. Billing terms

Subscriptions are sold in fixed terms (for example 3 months or 6 months), not as open-ended monthly billing unless we expressly offer that option. Discounts for longer terms (such as a percentage off a 6-month term) apply only as displayed at the time of purchase.

Special offers (for example Founding 50) may have fixed pricing, limited seats, and fixed term length as described in the offer materials.

3. Payment methods

Payments are processed through our third-party payment partner (for example Razorpay) or other methods we enable. By paying, you authorise the charge for the selected plan or add-on and any disclosed taxes.

ChirpXP does not store your full card or UPI credentials on our servers. Payment security is handled by the payment provider under its own terms and policies.

4. When access is granted

Plan access is typically activated after the payment provider confirms successful payment. Until confirmation, features may remain limited to your previous plan or trial state. If a payment fails or is reversed, we may revoke or downgrade access.

5. Invoices and receipts

Where available, receipts or invoices are provided through the product, email, or your payment provider dashboard. Contact info@chirpxp.com if you need a copy of a past payment confirmation.

6. Renewals

Unless otherwise stated at checkout or in your account, paid terms may require you to purchase a new term to continue paid features after expiry. If we enable auto-renewal in the future, we will disclose that clearly and provide a way to turn it off before the next charge.

7. Add-ons and one-off purchases

Participant or capacity add-ons, if offered, are typically one-off charges for the current billing period as described in the product. Add-ons do not automatically extend your subscription term unless expressly stated.

8. Refunds and cancellations

Except where required by applicable law or expressly agreed in writing:

• Fees for commenced subscription terms are non-refundable.
• Unused time remaining in a term is generally not refundable if you cancel early or stop using the Services.
• Promotional or founding-offer purchases follow the same rule unless the offer states otherwise.

9. Billing errors

If you believe you were charged in error (duplicate payment, failed activation after successful payment, or a clear billing mistake), contact us promptly at info@chirpxp.com with your payment reference. We will investigate in good faith and, where appropriate, arrange a refund or credit through the original payment method.

10. Chargebacks

Please contact us before initiating a chargeback so we can help resolve the issue. Unjustified chargebacks may result in suspension of the account pending investigation.

11. Custom and enterprise pricing

Custom or enterprise arrangements may use separate quotes, invoices, or contracts. Those documents control if they conflict with this policy.

12. Changes to this policy

We may update this Payment Policy by posting a revised version with a new effective date. Changes apply to purchases made after the update unless otherwise required by law.

13. Contact

Billing questions: info@chirpxp.com · +91 7387271457 · EngajarXP Technologies Pvt. Ltd. (GroXP Platform).